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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

Getting Started

How does maileo send my emails?

What is maileo?

How do I get started with maileo?

What is included with a maileo plan?

How quickly is my service activated?

Mailboxes

What is a mailbox?

How do I create a mailbox?

How do I reset a mailbox password?

How do I configure my mailbox in an email app?

Do you support IMAP, SMTP, and webmail?

DNS & Authentication

What DNS records do I need for maileo?

What are SPF, DKIM, and DMARC?

How do I connect my domain to maileo?

How long do email DNS changes take to propagate?

Why is my domain not verifying?

Billing

When does my service expire?

How do renewals work?

How do I cancel my maileo service?

What forms of payment do you accept?

Do you offer refunds?

General FAQ

Do you allow custom domains?

Are unlimited mailboxes really included?

Are unlimited aliases included?

Is maileo suitable for business email?

Where do I manage my account and mailboxes?

Deliverability & TLS

Enforce TLS Incoming & Outgoing (What It Means)

Why are my emails going to spam?

What affects email deliverability?

Does maileo support secure email delivery?

What should I check if mail is not being delivered?